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Copyright Laws in Canada

Canada's Copyright Act has recently been updated to formalize what is known as Notice and Notice. These changes help to balance the rights of content creators and consumers.

The Notice and Notice regime allows copyright holders to send a notice of copyright infringement to the Internet Service Provider (ISP), and the ISP is required by law to notify their customer whose IP address has been identified as being the source or location of alleged copyright infringement.

The Copyright Modernization Act helps to protect the work of content creators online. Common Internet copyright infringements include the unauthorized downloading or distribution of copyrighted content such as music, movies, and software.

The Internet Service Provider is not required to disclose any personal customer information to the copyright holder. Copyright holders taking legal action must apply for a court order if they want to obtain personal customer information from the ISP.

Copyright infringement notices

As an Internet Service Provider (ISP), Hay Communications is legally required to forward any copyright infringement notices received to our customers.

If you receive a notice, this means that a copyright holder has alleged that you (or someone accessing the Internet through your IP address) has unlawfully downloaded or distributed some form of copyrighted materials without the copyright holder's permission.

When you receive a copyright infringement notice, this does not automatically mean that Hay Communications will take any action that will affect your Internet service. Hay Communications policy states: the Customer Data will not violate or infringe the rights of others, including, without limitation, any patent, copyright, trademark, trade dress, trade secret, privacy, publicity, or other personal or proprietary right;

Hay Communications Internet Policy

Your privacy

At Hay Communications, your privacy is a priority and we are dedicated to protecting your personal information.

The copyright holder only knows the information which they provide to Hay Communications, including: the IP address and port location associated with the alleged infringement, the title of the copyrighted material, date and time the material was alleged to be accessed or improperly used, and the copyright holder contact information.

We determine customer information based on whom we identify as the Internet account owner of the IP address with the alleged copyright infringement.

We do not provide any personal information to the copyright holder; we only forward the copyright infringement notification on to the customer. We are required to maintain a database but will not release it to any copyright holder, unless required to do so by court order.

More information

Please visit the links below for more information on Canadian copyright law.