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High Speed Internet Resources
PDFModem Installation
PDFWindows XP Setup
PDFWindows 95/98/ME Setup
PDFOutlook Express Setup
PDFWindows 2000 Setup
PDFParadyne Wireless Modem Setup


Dial-up Internet Resources
PDFDial-in Settings For Windows 2000
PDFDial-in Settings For Windows ME
PDFDial-in Settings For Windows 95/98
PDFOutlook Express Settings
PDFDial-in Settings For Windows XP


Telephone Resources
PDFVoice Mail


Hay IP Phone Resources

Cisco 7960 User Guide

Web Portal User Guide


Internet Tech Support

Need technical help with your internet connection?  Call your local number listed below or email assist@hay.net.

519-236-4500
519-237-4500
519-238-4500

Hours of service
Monday-Friday 8:30 AM-10 PM
Saturday 9 AM-5 PM
Sunday Closed 




Calling Features
Call Waiting
Call Forwarding
Three-Way Calling
Speed Calling 8-Code
Speed Calling 30-Code
Teen Service
Telemarketing Call Screening
Call Display-Number
Simultaneous Ring
Selective Call Acceptance
Selective Call Rejection
Selective Call Forwarding
Selective Distinctive Ringing / Call Waiting
Visual Call Waiting
*includes Call Display and Call Waiting
Call Display (name & number)
Toll Blocking
Bulk Toll Blocking
Per Call Toll Blocking
Voice Mail
Standard Voice Mail
Enhanced Voice Mail
E-Forward
*added to standard or enhanced
E-Management
*added to enhanced only


Internet General FAQs
Q: What is the difference between DSL and cable modems?

Q: What is DSL technology?

Q: Do I need another phone line?

Q: What is an "always on" connection?

Q: Is an "always on" connection safe?

Q: If I upgrade my existing account to Enhanced HighSpeed, can I keep my email address?

Q: Will I be able to subscribe to various services such as Call Answer, and Call Waiting etc.?

Q: Can I use my phone or fax machine while I am online?

Q: What are the benefits of Enhanced High Speed Internet Service?

Q: What is included in Hay Communications Enhanced High Speed Internet Service?

Q: What are the requirements of my computer?

Q: If my DSL modem loses power, do I lose phone service?

Q: Is the Enhanced High Speed DSL modem a fax modem? Can I send and receive faxes with it?



Email Spam Filtering

Hay's spam filters are designed to create an enjoyable email experience for our customers.  Before your email reaches your inbox it passes through several layers of security designed to eliminate spam and viruses. 

The virus filter is updated regularily with the latest virus definitions to provide up to date filtering.  If a virus is detected in a message, the message is deleted immediatly preventing it from ever reaching your PC.

Our spam filter attempts to remove spam from reaching your inbox by a variety of methods.  It uses a worldwide shared database of known spam senders, certain keywords within the message, and unique message patterns commonly used by spammers.  If our system determines that your message is indeed spam it will not deliver the message to you but rather hold it in a spam quarantine box for approximately 24 hours.  Although every effort is taken to eliminate all spam and deliver all legitimate email a small amount of errors can occur as there is no such thing yet as a perfect spam filter.


Internet Technical FAQs
Q: What is Etherloop technology?

Q: What is an Ethernet card and why do I need it?

Q: How do I know if my PC is already equipped with an Ethernet card?

Q: How difficult is the Ethernet card installation?

Q: What type of Ethernet card should I choose (ISA, PCI, or PCMCIA)?

Q: How easy is it to install the DSL modem?

Q: How long is the RJ45 network cable?

Q: What is an IP address?

Q: What is a dynamic IP address?

Q: What is a static IP address?

Q: What is MAC address?



Internet Glossary of Terms
56K

ADSL

ADSL Lite

Bandwidth

Bit

Broadband

CAP

Dedicated Access

Dial access

DMT

DSL

EtherLoop

E-mail address

Ethernet card

Filter

Firewall

Gateway

Gateway Address

Hub

HDSL

Internet

IDSL

Kbps

Line

LAN

Mbps

Modem

MSO

NAP

NIC

Network

Port

Proxy Server

PVC

Router

RADSL

Streaming

Subnet

Telnet

v.90

VDSL

WAN

XDSL